The Benson Hotel, one of Portland’s finest historic, luxury, boutique hotels and proud member of the Curio Collection by Hilton, is seeking a dynamic individual for the position of Front Desk Agent. We are looking for someone who is outgoing, friendly, enjoys working in a team atmosphere and can provide excellent customer service.
As a Front Desk Agent, you will work closely with the front-end team as a key player in upholding the values of courtesy and service The Benson Hotel is famous for.
This is a union position that pays $18.60 per hour.
Front Desk Agent Responsibilities:
- Act as the Guest Service representative overnight
- Ensure revenue is posted to the correct department
- Audit, balance, post, and report all cash and credit operations
- Balance the guest ledger daily
- Run night audit final after ensuring all revenue is balanced
- Ensure all aspects of hotel accounting are processed correctly and accurately recorded
- Meet multiple priorities of business demands
- Follow all appropriate policies and procedures
- Be able to work alone or in a team environment
- Ability to stand at computer workstation in central lobby, up to 8 hours per day
- Greets/responds to arriving/departing guests in a professional and courteous manner
- Provide accurate and timely information when requested
- Perform related tasks for check in/check out of guests
- Answers/responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Completing all items on the opening/closing shift checklist
- Maintain knowledge of daily events, room rates and reservation packages
- Follow up on guest concerns and pass along issues to the next shift if needed
- Works in compliance with rules and regulations
- Speak with in house guests, answer questions and provide excellent customer service
- Resolve any customer concerns brought to your attention
- Make reservations over the phone and in person using computer systems
- Stay in communication with other departments over the radio, telephone and in person
- Maintain a balanced cashier bank
- Restock front desk gift shop as needed
Requirements and Qualifications:
- High school diploma or equivalent
- Good communication skills, both written and verbal in English
- Positive attitude
- Ability to follow/understand instructions
- Meets attendance requirements with dependability and consistency.
- Must be able to work weekdays, weekends and holidays (days and shifts vary)
- Know standard cash handling procedures
- 3+ years customer service experience
- OnQ/Hilton experience a plus
- Night audit experience preferred
- 90% of shift is standing, bending/kneeling
- Occasional carrying and lifting up to 25 lbs.
- Must be able to grasp, see, crouch, lift, reach and perform repetitive motions
- Proficient use of computer, calculator and telephone
- Able to provide valid OLCC Service Permit and Food Handlers Certificate within 2 weeks of hire
This is an hourly, union position. Pre-employment drug screening and background check are required. Coast Hotels offers a variety of benefits, including competitive wages & a robust benefits package*, employee discounts, training & development, career advancement opportunities and more!
*Benefit package: Health Insurance, including dental, after 6 months. Monthly cost to participating employees is only $40 per month!
Coast Hotels is an Equal Opportunity Employer. We thank all interested applicants; however only those selected for an interview will be contacted.
Join us and be part of Portland history!
Job Types: Part-time
Pay: $18.60 per hour
Job Types: Part-time
Pay: $18.60 per hour
Job Type: Part-time
Pay: $20.60 per hour
Expected hours: No less than 20 per week
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Portland, OR 97205: Relocate before starting work (Required)
Work Location: In person