SALES ASSOCIATE- COACH GRAND RAPIDS
Selling and Service
-Understands organizational objectives and makes decisions that align with the Company priorities and values
-Creates personal sales and clienteling strategies in partnership with the management team
-Meets customer needs through solution-oriented and forward thinking
-Builds credibility and trust as a person fashion advisor by communicating fashion awareness and trends in the marketplace
-Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
-Creates positive impression with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
-Demonstrates Coach's Selling and Service expectations at all times
-Influences customers' purchase decisions by balancing patience and assertiveness
-Takes ownership and commitment for delivering results; actively aware of persona and store metrics and achieves goals
-Flexes personal selling techniques to contribute to overall store financial results
-Demonstrates persuasive (not aggressive), confident, friendly, and genuine service skill and selling behaviors
-Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs
-Works with multiple customers simultaneously and breaks away as appropriate
-Follows up with customers consistently and genuinely to influence/close the sale
-Develops product knowledge skills and remains aware of current collections
-Demonstrates knowledge of competition and can apply that knowledge to building sale and customer relationships
-Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
-Sensitive to customers' needs and tailors approach by reading cues
-Builds lasting and loyal relationships with customers
-Ensures all daily tasks are completed without negatively impacting service or Coach standards
Workplace and Environment
-Creates enthusiasm and positivity for shared vision and mission
-Fosters an environment of teamwork, trust and collaboration with peers, customers and supervisors
-Demonstrates confidence when working with customers
-Takes initiative; has a high-level of ownership and accountability for individual results
-Welcomes feedback and adapts behaviors as appropriate
-Represents Coach as a brand ambassador at all times
-Is adaptable and flexible to change
-Maintains a calm and professional demeanor at all times
-Creates short and long-term strategies to achieve personal metrics and performance goals
-Utilizes Company tools to keep self-informed
-Handles and offers solutions to customer issues appropriately and involves a manager when necessary
-Promotes and endorses a team selling environment
Operations
-Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner
-Adheres to all retail policies and procedures including POS, Operational and Loss Prevention procedures
-Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
-Replenishes inventory on sales floor as needed
-Processes shipments as needed
Additional Requirements
Experience: 1-3 years of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad, Mobile POS and Internet)
Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry products/cartons up to fifty pounds to process product shipment/transfers.
Schedule: Ability to work a flexible schedule to meet the needs of the business including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to : Mother's day, Memorial Day, 4th of July, Labor Day, the day after Thanksgiving)
Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Job Type: Part-time
Pay: $15.00 - $15.01 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person