JOB FUNCTION: Studio Managers In Training serve as a resource for their Region and assist with providing leadership and daily direction to the sales teams in our facilities. In this position, incumbents will gain a solid understanding of how to execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle.
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Creates a positive, successful environment for staff and clients.
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Assists the Studio Manager with managing and exceeding all OTF sales and operational budgets.
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Assists the Studio Manager with coordinating initial and ongoing sales drivers (pre-sale events, studio-corp. events, outreach).
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Assists the Studio Manager with overseeing the sales process and systems.
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Assists the Studio Manager with monitoring, coaching, developing and evaluating the performance of all OTF-related staff.
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Monitors the hiring, training and scheduling of all OTF staff.
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Responsible for recruiting and onboarding ALL new OTF employees
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Assists with building and maintaining OTF class size through scheduling optimization.
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Develops a high energy culture through contests and incentive based motivation.
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Models all studio activities through self-involvement (leading by example).
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Trains and mentors subordinates for ongoing success and future growth.
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Ensures OTF branding through consistency and continuity in all actions.
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Properly empowers, monitors and evaluates specifically assigned responsibilities of sales team (SA's and fitness team) utilizing Head Trainer.
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Responsible for managing disciplinary actions involving all OTF employees.
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Timely response and follow through with all OTF corporate/owner requests
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Enforces OTF corporate policies, business practices, systems and processes.
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Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
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Provides and maintains the highest level of customer service.
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Provides effective decision making regarding customer service issues.
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Plans and promotes special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
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Responsible for ensuring that the facility is clean, maintained and operationally sound.
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Other duties as assigned by manager.
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Must have the ability to work a flexible schedule, including evenings and/or weekends.
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Be promotionally oriented and have the ability to direct sales through company required outreach programs.
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Understanding of all performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls and facilities maintenance.
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Must have the ability to multi-task, manage client and staff concerns, and be a self-starter.
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Excellent verbal and written communication skills.
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Entrepreneurial spirit with open, participative leadership style and drive for excellence.
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Strong work ethic, integrity, and professional demeanor.
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Practical work experience using Microsoft Office Products
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Associate or Bachelor's degree in business or related field
- Min 2-3 years of previous sales experience required
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Min 1-2 years of management experience required, including assisting with overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
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Previous management experience in the health & fitness industry a plus