Summary:
Success factors for this role include understanding instructional design in creating teaching materials. Careful consideration of how educational tools should be designed, delivered, and evaluated for effectiveness in any learning group is vital to achieving growth and productivity. The Senior Learning Management System Administrator (LMS) will systematically collect, process, analyze, and implement survey feedback to ensure that learning sessions effectively meet objectives.
Essential Job Functions and Responsibilities:
LMS Operations
- Oversees the overall system setup and daily management of the LMS to ensure the efficient and effective delivery of content to learners.
- Schedules, coordinates, and communicates system maintenance and upgrades; creates technical requirements for LMS customizations and integrations; and works closely with vendor partners.
- In partnership with the Director of Education, Culture, and DEI, develop tactics to execute the organizational learning strategy from a system management, delivery, and reporting perspective.
- Maps organizational learning needs to system functionality and builds custom reports based on organizational needs.
- Acts as an LMS consultant, providing best-practice insight into all LMS functionality, including creating events, sessions, curricula, evaluations, email notifications, custom reports, and standard reports and uploading content (e-learning modules, materials, videos).
- Monitors usage and adoption through reports.
- Stays current on latest products, system releases, processes, and industry trends.
- Maintains the training catalog within the LMS by working with Development Specialists to publish training materials, configure training plans and curricula, and define the parameters of training assignments.
- Screens items submitted for LMS publication for their adherence to best practices in training design to ensure a valid system of record and effective learning experiences for employees.
- Builds, tests, and validates assignments, groups, and security permissions.
- Tests course content and troubleshoots issues.
Records Maintenance
- Documents training rosters, training attendance, and outcomes of evaluations.
- Monitors and reports training and evaluation completion and outcomes.
- Works with all departments to identify, upload, file, or archive any training records found outside of the LMS.
- Provides reports for internal audits such as those conducted by the Education and Quality Systems departments.
- Provides reports for external regulatory audits such as those required by CMS, UNOS, AATB, and processors.
Training Coordination
- Works with stakeholders to identify controlled documents in the document control management system that are relevant to training in the training catalog and update associated training references when appropriate.
- Assigns and schedules training activities such as orientation, onboarding, competency assessments, and other evaluations.
- Works with the Director of Education, Culture, and DEI and other stakeholders to coordinate planned updates to published training materials according to changes in practice, performance needs, effectiveness, and course maintenance schedules.
- Sends course descriptions, syllabi, and other explanatory documentation to employees as needed.
- Manages the training and annual competency assessment calendars.
- Manages the Continuing Education Unit (CEU) program, including the event application process and provider accreditations.
Customer Service
- Provides welcome information and LMS job aids to employees beginning orientation and onboarding Provides internal customers with training on records, LMS use, and the specifications for published materials and outcome tracking.
- Demonstrates a positive customer service orientation with both internal and external clients, management, and vendors.
- Identifies, researches, tracks, and ensures timely resolution or appropriate escalation of technical issues.
- Assists employees with training registration.
Continuous Improvement
- Distributes, collates, analyzes, and reports surveys and other instruments to research learner reactions, knowledge acquisition, and performance outcomes.
- In collaboration with the Director of Education, Culture, and DEI and other stakeholders, updates curricula and evaluation instruments according to changes in practice, performance needs, effectiveness, and course maintenance schedules.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Relocate:
- Dallas, TX 75231: Relocate before starting work (Required)
Work Location: Hybrid remote in Dallas, TX 75231