Call Center Representative
Outgoing 250 plus calls daily part-time position 60 - 90 day project.
MUST be able to work hours from 1:30 PM to 7:00 PM Tuesday through Friday and Saturday from 9:00 AM to 2:00 PM. Closed Monday and "NO" morning shift
Seeking exceptionally personable and professional call center customer service agents. Telemarketing and Spanish speaking a PLUS!! Must have Exceptional Outreach phone skills and must be one WHO THRIVES IN A TEAM ENVIRONMENT!!!
WE ARE CONTRACTORS FOR SAN DIEGO GAS & ELECTRIC AND WE CONTACT THEIR CUSTOMERS AT THEIR REQUEST AND ENROLL THEM IN THEIR ENERGY DISCOUNT PROGRAMS
WE SUCCESSFULLY ENROLL OVER 24,000 FAMILIES A YEAR!! IF YOU HAVE THE DRIVE AND PERSONALITY AND THE ABILITY TO GAIN THE TRUST OF THE CUSTOMER ON THE OTHER END – THEN THIS JOB IS DEFINITELY FOR YOU!!!
Qualifications:
Exceptional Telemarketing and Customer Service Skills
Exceptional Communication Skills
Telemarketing Experience or Sales EXTREMELY HELPFUL!!
Basic Computer Skills
Microsoft Office Basics
Spanish Speaking a PLUS!!
Duties:
- Conduct 200+ outbound calls to potential customers
- Follow call scripts and guidelines to provide information and promote products or services
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate and detailed records of customer interactions
- Handle customer inquiries, complaints, and escalations in a professional manner
- Meet or exceed sales targets and performance metrics
Experience:
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in using computer systems and software applications
- Ability to adapt to changing processes and procedures
Join our team as a Call Center Representative and be part of a dynamic and growing organization. As a representative, you will have the opportunity to make a difference by providing exceptional customer service and promoting our products or services. We offer competitive compensation, comprehensive training, and opportunities for career advancement. If you are motivated, goal-oriented, and enjoy interacting with people, we would love to hear from you.
To apply, please submit your resume along with a cover letter highlighting phone number and your relevant experience. Only qualified candidates will be contacted for an interview. Thank you for considering this exciting opportunity with us.
Job Types: Part-time, Contract, Temporary
Pay: $16.00 - $16.85 per hour
Expected hours: 4 – 28 per week
Experience level:
Shift:
Work setting:
Work Location: Hybrid remote in Lemon Grove, CA 91945