Company Overview:
Airborne Athletics is a sports technology company that is revolutionizing the way athletes train. Our equipment is recognized as the most innovative and results-oriented products on the market today. We combine technology, analytics, and equipment to train smarter, accelerate skill development, and provide coaches & athletes with better intelligence to win more games. In doing so, we have developed the most advanced sports training machines in the world - the Dr. Dish for basketball, the AirCAT for volleyball, and the Flipsled for strength and conditioning.
Position: Customer Service Technician
Currently, Airborne Athletics is looking for a self-motivated, hands-on person with technical skills. Most importantly, we seek someone with a passion for problem solving and customer service to join our growing team!
We are currently hiring for two service areas:
- Americas (Mon-Fri, 8am-5pm)
- Europe (Mon-Fri, 5am-2pm)
Key Responsibilities:
- Impress each customer by providing “above and beyond” customer service
- Be the first point of contact for inbound customer support calls and emails
- Troubleshoot and accurately identify each issue with the customer
- Manage the case from initial contact through completion
- Thoroughly document each customer’s case via our CRM service software
- Assist in identifying repetitive issues and working with management on documentation for engineering to solve these issues
- Stay current on product changes in both functionality and software
- Ability to handle multiple cases a day, up to an average of 40 calls/emails per day
Qualifications
- Exceptional customer service experience
- Strong ownership mentality
- Excellent communication and interpersonal skills
- Experienced in phone and verbal communication
- Mechanically inclined
- Self starter and motivated
- Solution orientated
- Proficient in working in a fast paced, deadline oriented environment
- Ability to work with minimal supervision
- Meticulous attention to detail
- Experience in a technical service role a plus but not required
- Passionate about sports is a plus!
Airborne Athletics is an equal opportunity employer. Please submit your resume to be considered for the role. Thank you!
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Experience:
- Technical support: 2 years (Preferred)
Ability to Relocate:
- Bloomington, MN 55431: Relocate before starting work (Required)
Work Location: Hybrid remote in Bloomington, MN 55431