Responsibilities:
- Contact individuals to collect outstanding debts and negotiate payment plans
- Maintain accurate and up-to-date records of all collection activities
- Research and resolve billing discrepancies or disputes
- Provide excellent customer service while handling sensitive financial matters
- Follow all applicable laws and regulations regarding debt collection practices
- Collaborate with other departments to ensure timely resolution of outstanding accounts
Experience:
- Previous experience in collections or a related field preferred
- Knowledge of account reconciliation and financial concepts
- Familiarity with medical terminology and revenue cycle management
- Strong negotiation skills and ability to handle difficult conversations
- Excellent phone etiquette and communication skills
- Proficient in basic math calculations
- Experience with telemarketing or sales is a plus
- Familiarity with accounting software is a plus
Join our team of dedicated professionals and make a positive impact in the field of debt collection.
Please note that this position may require occasional evening or weekend work to accommodate different time zones or reach individuals at convenient times.
Job Type: Contract
Pay: $13.00 - $16.00 per hour
Expected hours: 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person