*PLEASE NOTE: This is a full-time temporary role that is scheduled to last 2 approximately months.
CVR is looking for a professional, well-organized, compassionate individual with great attention to detail to serve as a Bilingual Temporary Payment Analyst (English/Spanish). The ideal candidate will have flexible availability. The services provided assist low-income families and individuals who may include the elderly or disabled. Assistance will include helping the families potentially secure temporary rent payment assistance because of a COVID-19 related income loss.
Essential Duties:
· Reviewing/Approving payments to eligible applicants timely and accurately in SharePoint
· Reviewing applicant recertification documentation to determine if they are eligible for additional funding
· Reviewing and processing tickets from applicants timely and accurately, with a high level of customer service.
· Reviewing mover documentation, utilities, banking, and other information for applicants in relation to payments and program eligibility as appropriate.
· Analyze data related to ongoing reporting to ensure compliance with corporate guidelines, regulations, and contractual obligations.
· Evaluate, investigate and work closely with colleagues to identify solutions to a variety of data related problems and issues.
· Coordinate with management staff to produce reports as required to ensure integrity of programmatic data and provide ongoing monitoring of program operations.
· Identify system issues relative to operations functions, SharePoint and other related systems.
· Participate in the development and implementation of goals, work plans, performance measures, procedural manuals, and continuous improvement of service delivery.
· Must be well versed in Excel; Knowledge of SharePoint is a plus
Job Types: Full-time, Temporary
Pay: $21.00 - $22.00 per hour
Physical setting:
Schedule:
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Accounting/Banking/Payments: 1 year (Preferred)
Language:
- English and Spanish fluently (Required)
Work Location: In person