Reservations Agent
This is a full-time, on-site role located in Miami Beach, FL for a reservations Agent.
Will be responsible for handling reservations and inquiries, providing guests with information about hotel services and amenities, managing booking systems, resolving customer complaints, and ensuring guest satisfaction.
Excellent interpersonal and communications skills are essential for success in this role.
Qualifications:
- High school diploma or equivalent
- Excellent communication skills, including verbal and written fluency in English and Spanish preferred.
- Computer proficiency and experience with reservation systems – Oracle Cloud / Roommaster
- Strong attention to detail and organizational skills
- Ability to handle difficult customer situations calmly and professionally
- Flexible availability, including evenings, weekends, and holidays
- Previous experience in hospitality or customer service is preferred
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Required)
Work Location: In person