POSITION OVERVIEW
The Chauffeur provides exemplary guest transportation services with the utmost professionalism, safety, and courtesy. This position involves driving guests and patrons to various destinations, managing their vehicle with care, and ensuring a seamless and luxurious transportation experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
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Safely and comfortably transport guests and patrons to their desired destinations, following designated routes and traffic regulations
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Ensure the cleanliness, maintenance, and proper functioning of the vehicle at all times
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Provide assistance to guests, including opening doors, handling luggage, and offering information about the property and local attractions
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Plan the most efficient and timely routes to reach destinations, considering traffic and potential roadblocks
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Prioritize guest safety during transportation, adhering to all traffic laws and maintaining a defensive driving approach
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Maintain a high standard of personal appearance and conduct, reflecting the property's commitment to luxury and hospitality
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Engage with guests in a courteous and respectful manner, attending to their needs and preferences during the transportation experience
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Handle guest concerns or issues during transportation with empathy and efficiency, finding timely resolutions or escalating matters to relevant management
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Coordinate with the Casino Services and Marketing teams, butlers, front desk, concierge, and bell services teams to ensure seamless guest transportation services
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Maintain records related to vehicle usage, transportation requests, and other relevant documentation
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Must maintain a clean DMV record, and provide a current Nevada Motor Vehicle Report to the department leader and Risk Management every 6 months
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Adhere to traffic laws, follow safe driving practices, and prioritize the well-being of passengers and pedestrians
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Respect the privacy of passengers and maintain confidentiality
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Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
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High school diploma or equivalent
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Must have a valid Nevada driver's license with a clean driving record
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Additional certifications or endorsements for passenger transport may be required
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Proven experience as a chauffeur within a luxury hotel, high-end resort, or upscale establishment
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Excellent driving skills and knowledge of traffic regulations
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Proficiency in multiple languages is a plus
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Familiarity with luxury vehicles and high-end clientele
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Clear and effective communication with guests, colleagues, and supervisors
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A strong sense of direction and familiarity with local routes and destinations
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Maintain a polished appearance and dress in accordance with company guidelines
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Ability to handle challenges calmly and make quick decisions
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Impeccable customer service and communication skills, with a polished and professional demeanor
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Strong attention to detail and the ability to anticipate guests' needs during transportation
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Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
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Work in a fast-paced, busy, and somewhat stressful environment
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.
DIVERSITY COMMITMENT
Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY
Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
SALARY
$18 per hour