Job description
POSITION DESCRIPTION: Guest Services, Front Desk
Rejuvenated Medical Spa/ Maverick Male Medical
Professional Objective: To perform all aspects of the position with precision and excellence, from Call Management to Front Desk. The objective is to deliver a lasting guest impression leading to a great guest experience and high retention rate.
Pay adjustable to experience.
Position Activities and Responsibilities for Call Management & Front Desk
- Great phone management skills
- Smiling, cheerful demeanor
- Displays masterful knowledge of spa experiences and menu
- Able to maneuver through the software program quickly and effectively
- Accurately enters point of sale data
- Efficient at making appointments.
- Check-in, Check-out
- Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data
- Assists with merchandising and maintaining the spa boutique
- Facilitates effective workflow for technical team
- Maintains a polished professional image
- Assists other support team members when asked
- Attends all in-house training and commits to outside continuing education
- Attends and participates in all general and team meetings
- Participates in all aspects of marketing/special events planning and execution
- Professional guest communication
- Maximize revenue generation for both treatments and retail
- Performs opening and closing duties
- Able to handle unsatisfied guest
- Monitors performance and achieve targets
- Asks for social media likes and testimonials
- Informs team members of cross-marketing opportunities
- Treat all team members professionally
Desired Qualifications:
- Experience in front line guest service (hospitality and retail highly desired)
- High school diploma or college
- Computer skills and aptitude for learning new software
- Good selling abilities
- Flexible schedule
- Professional image with gracious, warm, and genuine personality
- Good organizational skills and follow-through
- Able to multi-task and improvise on the spur of the moment
- Medical Office experience
Behavioral Characteristics
- Strong guest service orientation
- Cheerful, upbeat personality
- Enjoys team environment and interaction with co-workers
- Excellent communication skills
- Flexible and cooperative
- High personal standards, good self-esteem
- Good sense of time management
- Good sense of humor
- Self-motivated and passionate about spa services
- Seeks out knowledge and enjoys learning/strives for professional growth
Performance Measures & Expectations
- Guest check-in process
- Guest check-out and accuracy of point-of-sale invoice
- Call management – success rate
- Professional team communication
- Strong contribution to the team/spa
- Elegant image and appearance
- Work ethics and integrity
Work Remotely
Job Type:
Job Type: Full-time
Salary: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Fayetteville, AR 72703: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Fayetteville, AR 72703 (Required)
Ability to Relocate:
- Fayetteville, AR 72703: Relocate before starting work (Required)
Work Location: In person