100% Onsite Role
Assignment Synopsis:
- Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer.
- This role is a Customer Service role as well and includes some technical support on equipment.
- Knowledge of Apple products is a plus.
Top 3 skills you’re looking:
- Time management, professional communication with good phone etiquette, detail, and team oriented
Additional information:
- Will extend month to month- Need someone that is reliable, able to understand the systems and call expectations.
- Do not need anyone that will be doing it their own way.
- Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions.
The Opportunity
- This position works out of our Orlando, FL location in the client Heart Failure,
- Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.
Responsiblities
- Maintain a customer base in the Remote Patient Monitoring platform.
- Accountable for VW enrollment calls and equipment training / set up.
- Accountable for Compliance follow up.
- Conduct customer monthly calls
- Place supply and Equipment orders
- Follow up with Vendors as necessary.
- Ability to work reports and follow through on orders placed.
- Ordering, Shipping, Confirmation of Delivery and RMA if needed.
- Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
- Resolve or report any problems that may occur.
- Assist with implementation of workflow productivity improvements.
- Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
- Understand and adhere to all business processes and procedures.
- Maintain a culture of accountability.
- Adhere to the department metric standards set by your supervisor or manager.
Basic Qualifications
- Minimum of One year of Customer Service experience
- MS Office knowledge
- Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications
- Associate degree or equivalent work history
- Some data processing experience preferred.
- Spanish Speaking Preferred but not required.
- Previous experience/knowledge with Apple products is also helpful in this role.
Competencies
- Excellent interpersonal and phone etiquette skills
- Detail & Team Oriented
- Professional communication Skills
- Excellent Time Management Skills
- Ability to multi task
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 3 years (Preferred)
- Customer service: 3 years (Preferred)
- inbound calls: 3 years (Preferred)
- Outbound calling: 3 years (Preferred)
- call center environment: 3 years (Preferred)
- read speak and write spanish skills: 3 years (Preferred)
Ability to Commute:
- Orlando, FL 32801 (Preferred)
Work Location: In person