Sterling Specialty Pharmacy is part of Astrup Companies, an innovative, growing, family-owned business located in Mendota Heights, MN. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Specialty Pharmacy, you can expect to be treated with care and respect. We have a state of the art facility that was built in 2017 and are looking to continue to grow our strong team as our business grows!
- This position would be a Monday - Friday position with competitive wages.
- Hours of operation are 7:30 am - 5:30 pm
- We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.
- This is a closed door pharmacy with no direct patient contact.
- We are a rapidly growing business with many opportunities for professional growth and advancement.
To learn more about Astrup Companies, go to this link: https://astrupcompanies.com/
Qualifications:
Required Education/Training/Professional Experience:
- High School Diploma or equivalent G.E.D required
Position Summary: The Customer Service Representative provides customer service and a resourceful point of contact to patients and providers by scheduling deliveries. This includes setting up delivery methods, discussing the delivery schedule and refill procedures for the next delivery.
Core Competencies & Responsibilities:
- Provide customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications
- Comply with HIPAA standards for inbound and outbound calls
- Review all notes prior to delivery confirmation; communicating with patient and caregiver, and/or physician office, insurance investigation, and patient responsibility.
- Confirm form of payment information (credit card, debit card, etc.)
- Charge credit card/debit card as needed for all Major Medical and Self Pay patients
- Schedule deliveries of medication in a timely manner to ensure compliance with patient’s treatment
- Document in the appropriate system all needed information, indicating correct ship date and delivery address
- Review information for accuracy: addresses, medication shipping, authorization on file, and collection of patient co-pay
- Notify clinical staff with any patient side effects and/or requests from the patient and caregiver
- Provide status updates to physician office when appropriate
- Track packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.
- Solve issues that arise in a timely manner, documenting all relevant information on the patient’s record.
- Serve as a liaison between other departments within the company and the patients
- Participate in quality program initiatives and improvement activities
- Comply with all regulatory requirements, including HIPAA/HITECH
- Communicate effectively, in person, over the phone, and in writing
- Maintain a flexible schedule that may include early morning, evening and weekend hours
- Manage large work volumes without loss of focus and with a high degree of accuracy
- Complete multiple daily work assignments and stay on schedule with all duties and responsibilities
- Be dependable in attendance and motivated to demonstrate persistence and overcome obstacles
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
Work setting:
Work Location: In person