Graphic Products is currently seeking a Call Center Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!
Job Description:
- Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)
- Develop and maintain technical expertise in Graphic Products applications
- Assist customers with installing and using safety label printing software
- Log cases detailing requests for technical assistance and steps taken to resolve
- Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.
Other Requirements:
- Must have a minimum of one year technical troubleshooting experience in a call center environment
- A passion for working with people and customer service
- Ability to communicate well, including oral, written and presentation skills
- Intermediate knowledge of Microsoft 365 apps and services
- Detail-oriented self-starter, comfortable working independently and as part of a team
- Excellent time management skills, prioritizing and handling multiple tasks at the same time
- Bilingual (Spanish/English) applicants a plus
Pay/Hours:
- This position offers growth potential in both responsibility and pay. The initial pay is up to $19/hour DOE
- The working hours for this position will be 8 hour workdays (M-F) with likely hours of 6am-2:30pm
Graphic Products is an Equal Opportunity Employer
Job Type: Full-time
Pay: Up to $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Are your pay requirements within the "up to $19/hour" starting pay?
- This is a full-time onsite role at our office in Beaverton, are you able & willing to work onsite?
Experience:
- Technical Support in a Call Center Environment: 1 year (Preferred)
Work Location: In person