Job description
Receive reservations calls and create room reservations for guests visiting the hotel for a group event or transient visit. Utilizing the Property Management System software, search if the guest has an existing profile to make a reservation or create a new one, make the reservation with all required information and in the proper format, provide a confirmation number and explain any deposit or reservation processes that are applicable. Requires a positive approach and good phone etiquette, impeccable customer service, the ability to be able to provide explanations about rates, room types, amenities, etc. and the ability to upsell services. Make notes regarding frequent guests, VIPs, etc. that will enhance the guest's stay. When needed, will also assist at the Front Desk with guest check in and check out.
Job Types: Full-time, Part-time
Pay: $15.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends
Work setting:
Work Location: In person
Job Types: Full-time, Part-time
Pay: $37,318.68 - $44,942.92 per year
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- State College, PA 16803 (Required)
Ability to Relocate:
- State College, PA 16803: Relocate before starting work (Required)
Work Location: In person