Do you love helping others? We have the job for you!
Type: Full-time, Hourly, Benefits-Eligible
Compensation: $16/hour, eligible for bonus
Reports to: Client Success Director
Responsibilities
- Answer incoming chats, phone calls and emails and provide technical assistance on My Food Program and Ready Records software for CACFP and SFSP recordkeeping.
- Return voicemails and respond to offline messages.
- Communicate system issues to others using Slack messages in the mfp-support or mfp-customer channel.
- Provide input on Help Center articles that need editing, expansion or articles that need to be created.
- Assist with data entry as needed.
- Collaborate with the product manager to identify and prioritize software development activities that would lead to sales or customer retention.
- Represent Genius Programs LLC at local, regional and national conferences.
- Collaborate with the business development team to ensure a smooth on-boarding process.
- Build client relationships and provide management with client feedback.
- Various other duties as assigned.
Requirements
- Proficiency in written and spoken English and Spanish.
- Excellent communication and customer service skills.
- Ability to manage multiple projects concurrently and meet deadlines.
- High level of self-motivation and ability to work independently, as well as in a team.
- Ability to pass at time of hiring and every year afterwards, a basic background check.
- Proficiency with Microsoft Office and Slack.
- Ability to work effectively in a remote environment and provide a quality call environment.
Preferred Skills
- Knowledge and experience in the childcare industry.
- Experience with USDA Child Nutrition programs.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Do you have any experience with USDA Child Nutrition programs?
Work Location: Remote