Day in the Life:
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he HR Shared Services Specialist will be the face of the Human Resources function to employees and internal Human Resources stakeholders including HR Business Partners, Benefits, Compensation, Talent Acquisition, and Payroll. The Specialist will provide excellent customer service through phone and digital interactions. The Specialist will identify and implement process improvements, maintain a high focus on data entry accuracy and work to achieve the ultimate customer service experience through first call resolution. The successful candidate will have a passion for delivering an exceptional employee experience while maintaining the highest level of confidentiality.
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he salary for this position is $19.42/hr.
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hat You’ll Do:
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- ssist employees via phone and digital by answering questions and updating items related to their employee record such as changes to direct deposit accounts, tax withholdings, and personal information changes
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- ssist HR stakeholders via digital platform by processing/auditing cases related to employee assignments such as changes to titles, compensation, and reporting structure
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- ttend assigned training classes to ensure knowledge base is current in order to provide consistent and accurate answers to our customers
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- aintain complete professionalism in all communications with customers and follow escalation processes when necessary
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eet established department metrics for productivity, performance, and service
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hat We’re Looking For:
6
- months’ Customer Service experience, required
6
- months’ Human Resource experience, preferred
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- roficiency in Salesforce CRM, Oracle HR, and ADP, preferred
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- roficiency in MS Office, required
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- xcellent verbal and written communication skills
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- xcellent problem-solving, critical thinking, and data entry skills
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- bility to maintain confidentiality
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- bility to multi-task in a fast-paced environment using multiple systems and applications
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- bility to work independently and in a team environment
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- bility to work under minimal supervision with a goal-oriented mindset
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edication to providing an excellent employee experience
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hat You’ll Get:
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- p to 40% off the base rate of any standard Hertz Rental
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- aid Time Off
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- edical, Dental & Vision plan options
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- etirement programs, including 401(k) employer matching
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- aid Parental Leave & Adoption Assistance
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- mployee Assistance Program for employees & family
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- ducational Reimbursement & Discounts
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- oluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
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- erks & Discounts –Theme Park Tickets, Gym Discounts & more
he Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
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S EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
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ndividuals are encouraged to apply for positions because of the characteristics that make them unique.
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