We are looking for energetic person to join our award winning hotel!
Experience:
- Hotel experience: 1 year (Required)
- Opera (PMS System): 1 year (Preferred)
ESSENTIAL DUTIES
- Must be able to work any day of the week, including holidays and weekends.
- Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest accounts.
- Complete and transmit daily management and accounting reports and supporting documents.
- Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
- Greets and completes check-in procedures for arriving guests on a daily basis, using computerized methods
- Perform guest departure (check-out) in order to close guests’ accounts and insure accuracy on the folio.
- Correct any problems that may have been added to the folio to insure a satisfied guest at check out.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Answers inquiries and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.
- Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake up calls and setting trace requests to provide guests with timely and efficient service.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs the shift checklist to insure accuracy of all aspects of the shift.
- Serves as a cashier and attendant for the market as needed.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Communicate with other hotel departments as necessary to resolve accounting discrepancies
- Conveys company information, decisions, or problems to appropriate parties on a timely basis.
- Act as Manager on Duty.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
CUSTOMER SERVICE AND GUEST SATISFACTION
- Maintain a high standard of personal appearance and proper uniform within entire department
- Greets guests, visitors and team members in a courteous and friendly manner
- Assists guests and team members with anything that they may need
- Performs other duties as assigned, requested, or deemed necessary by management
Job Type: Part-time
Pay: From $19.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Parental leave
- Tuition reimbursement
Schedule:
- 12 hour shift
- 8 hour shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person