Provides excellent internal and external guest service while preparing all food orders in a quick and timely manner; completes payment transactions efficiently and accurately when working in assigned outlets.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Responsible for fast and clean servicing of all menu items to the guests and ensures each order sent out is uniform and consistent
- Controls food production to include: proper cooking methods, cooking time and temperature and ensures sanitation, handling and storage of prepared food and leftovers
- Greets and completes payment transactions for guest orders while working in assigned outlets on a POS (point of sale) system, accepts payment and (when applicable) accurately gives change back to guest
- Delivers food items to guests
- Adequately prepares for known peak business levels and effectively maintains a high level of guest service
- Prepares all food items from standardized recipes when working in assigned outlets
- Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
- Resolve service problems according to guidelines
- If 21, performs the duties of a Bartender or Barback as needed
- If 18, performs the duties of a Beverage Server, Food Server, Coffee Bar Attendant, Club Premier Service Host or Cashier/Host as needed
- Performs all the duties of a Server Assistant, Food Expediter, Steward or Cook in the outlets as needed to include Banquet functions
- Other duties as assigned
- Maintains a clean and stocked workstation in accordance with established health and safety guidelines
KNOWLEDGE, SKILLS, AND EXPERIENCE :
Required
- Knowledge of kitchen sanitation, operations, and maintenance of kitchen equipment
- Basic knowledge of food preparation techniques
- Willingness to work various shifts including weekends and holidays, required
- Ability to meet attendance guidelines set forth in the Prairie Band Casino & Resort Team Member Handbook
- Must present a well-groomed professional appearance and maintain uniform/appearance standards set forth in the Prairie Band Casino & Resort Team Member Handbook
- Must possess a pleasant personality and have the ability to work in a team
- A record of satisfactory performance and reliability in all prior and current employment
Preferred
- High School diploma or GED
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak, and understand English
- Have the ability to operate in mentally and physically stressful situations
- Must be able to tolerate extreme temperatures
- Possess coordination and dexterity to use kitchen utensils, such as knives, spatulas, food tongs
- Must be able to bend, stoop, reach, crouch, kneel, push, and pull when rotating stock and cleaning work area
- Able to operate the following kitchen equipment: stoves, grills, fryers, and other utensils when preparing food orders
- Must be able to meet the level three or medium work requirements based on the Department of Labor Dictionary of Titles: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly
- Must be able to stand and walk for up to eight hours
- Able to tolerate second-hand smoke, noise, bright lights
Indian Preference Exercised
Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.