Job Description
Are you passionate about providing exceptional customer experiences? Do you thrive in a dynamic and supportive work environment? (DBA) Sun City Garage Doors is seeking motivated and enthusiastic individuals to join our team as a Field Support Specialist.
As a leading player in the garage door industry, we take pride in our commitment to quality service and customer satisfaction. With 19 years of experience, we are well-established and operate several residential garage door service companies across Nevada, Arizona, California, Oklahoma, Colorado, Washington, Texas, Kansas City, Minnesota, Missouri, Tennessee, Illinois, and Florida. Additionally, we run a plumbing business in Nevada.
We are looking for career-minded individuals. At (DBA) Sun City Garage Doors, we believe in fostering professional growth and providing abundant opportunities for our team members. This position offers significant potential for advancement, and your role extends beyond the outlined responsibilities. As you gain expertise and proficiency in various aspects of our operations, you will be eligible for salary increases and recognition.
We encourage continuous learning and skill development and are committed to supporting your career progression within our organization. As you demonstrate your dedication and expand your capabilities, you'll be rewarded with incremental raises and further opportunities to take on new and exciting roles.
Join our team, and together, let's embark on a journey of growth and success!
Position: Field Support Specialist (Full Time)
Schedules Needing to be Filled: Various shifts
Location: In office (NOT REMOTE) - Henderson, NV 89015
Roles and Responsibilities:
- Managing a high volume of inbound and outbound calls.
- Scheduling and booking appointments in a timely manner, according to urgency and restrictions, including rescheduling appointments if needed.
- Prioritizing an easy and successful route for our garage door technicians by gathering all necessary information when booking calls.
- Providing accurate and timely information about products, services, policies, or procedures.
- Addressing customer questions and resolving any concerns.
- Taking payments and guiding customers through financing options.
Qualifications:
- Must be 18 or older.
- Must be authorized to work in the US.
- Availability to work on weekends.
- Previous experience in customer service.
- Ability to handle a high volume of calls.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong organizational abilities and attention to detail, ensuring accuracy in scheduling appointments and data entry.
- Fast typing skills, proficient computer skills, and familiarity with standard office software.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- A positive attitude and willingness to learn and adapt.
- Self-starter, team player, and problem solver with a positive and energetic attitude.
- QuickBooks experience is a plus.
Benefits:
- Health insurance coverage available after 90 days of employment.
- Opportunities to participate in work-related events and team-building activities.
- Access to employee support programs designed to foster personal and professional growth.
- On-the-job training to help you excel in your role and advance your career.
- Ergonomic workplace designed to support your health and productivity.
Join our team at (DBA) Sun City Garage Doors and become part of a collaborative and customer-focused company dedicated to delivering excellence. If you're ready to embark on an exciting journey with us, please submit your application along with your resume. We look forward to reviewing your qualifications and getting to know you better.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 45 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Application Question(s):
- Do you have any schedule restrictions?
Ability to Commute:
- Henderson, NV 89015 (Preferred)
Work Location: In person