SUMMARY:
This position is responsible for overseeing all technical, business, and administrative aspects of installations and product development. The Service Manager works in conjunction with the support department to develop and improve products and installation procedures. Works closely with the Marketing department to build media content.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Approves and schedules installations.
Addresses and resolves customer concerns, ensuring customer satisfaction.
Assesses workload and assigns installations to the technicians.
Works within budget and monitors profitability, completes Cost Analysis spreadsheets/information and provides to upper management.
Hires, trains, and disciplines technicians
Designs and develops new products; works directly with manufacturers to ensure quality control through trouble shooting and data collected form current products.
Works directly with vendors to order products and supplies.
Understands and complies with Federal, State, and local regulations that affect service department operations such as hazardous waste disposal, OSHA right to know, etc.
Bilingual is a plus
ATTENDANCE:
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.
COMPETENCIES:
· Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
· Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
· Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
· Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
· Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
SUPERVISORY RESPONSIBILITIES:
Directly supervises employees within the service department. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Bachelor’s degree from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of: Microsoft Office Suite including Word and Excel, and email software.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, walk and stand. The employee is regularly required to talk or hear and see. The employee is regularly required to use their hands and must have finger dexterity to handle or feel.
The employee must occasionally lift and/or move over 50 pounds. Regularly lift/move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. While this position is inside a building, temperatures fluctuate with the outside temperature.
The noise level in the work environment is usually moderate.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
Shift:
Work Location: In person