Utility Billing Specialist:
The Utility Billing Specialist is responsible for overseeing all utility billing and meter reading functions. The position will also coordinate closely with administration and field staff in the execution of his or her duties. Other responsibilities include ensuring the integrity of the billing and meter reading systems and processes, including maintaining accurate billing, identifying and troubleshooting problematic meters; and developing analyses and reporting for the onsite staff.
Job duties:
· Prepares monthly water and sewer bills. Processes new or cancelled accounts, meter changes or other similar utility billing activities as required.
· Serves as key liaison with outside billing vendors to ensure that billings are accurate and are processed expeditiously.
· Receives and responds to staff and customer queries on billings, meter readings and other customer service issues. Researches, interprets, and analyzes account history to resolve billing questions on meter readings. Resolves problems requiring immediate attention and verifies that underlying systematic or process issues have been addressed.
· Develops analyses, queries, and reports to troubleshoot problematic meters.
· Creates and reviews audit reports to troubleshoot and resolve billing or meter reading issues.
Ability and skill to:
· Understand and work effectively with the utility billing software system.
· Evaluate customer problems/concerns and exercise independent judgment to resolve them.
· Ability to read water meters through remote software.
· Operate specialized equipment related to assignment such as meter reading devices. Starnik use experience a plus.
Minimum Qualifications
· A combination of education and experience that provides the candidate with the requisite knowledge to perform the requirements of the job. Excel proficiency is required. Candidate must be able to work independently but must also be comfortable in working in a Customer Service role.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Accounting: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
Work Location: In person