Are you ready for a change, do you like people, are you interested in working for a great company? Join the team at State Bank of Chilton, a respected community bank dedicated to providing exceptional personal and business banking services to our local community.
Position Summary
The Customer Service Representative 1 (CSR 1) is responsible for establishing a professional image of State Bank of Chilton. The CSR 1 will greet customers in a courteous manner while building relationships to deliver exceptional customer service. Responsible for accurately servicing the customers’ needs by providing assistance with bank accounts, processing transactions efficiently, and identifying the customer’s needs. The CSR 1 will maintain and accurately balance a cash drawer. The CSR 1 will maintain knowledge of bank products to assist and exceed the needs of customers.
Job Description
* Greet and acknowledge customers by first name whenever possible.
* Maintain proper cash levels and keep cash secure at all times. Accurately balance drawer.
* Assist customer with cashing or depositing checks, while verifying amounts, examine for endorsement, verify dates, names, identification and legality of the document.
* Accept and process customers deposits, loan payments, cash advances and counting coin. Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are followed.
* Assist customers with account inquiries in person and by phone.
* Occasionally assist with closing accounts.
* Prepare cashiers checks for customers.
* Handle coin which requires bending and lifting
* Answer phones.
* Verify, log and complete night deposits and mail.
* Order checks and deposit slips for customers.
* Knowledge of State Bank of Chilton's depository and loan products, online banking, phone banking and mobile banking to promote and cross sell.
* Understand and learn products and services of the bank’s business partners.
* Maintain comprehensive and up to date knowledge of banking rules and regulations related to the position.
* Follow bank procedures, abide by banking regulations and actively be alert for potential security issues.
* Perform other duties as assigned and needed.
Performance Standards
· Must be accessible and responsive to the needs of the bank’s customers.
· Demonstrates exemplary courtesy and customer service standards at all times to customers and co-workers: smiles and makes eye contact, introduces self by name, listens to the needs and wants of the customer in a polite way.
· Must be able to clearly speak English, both written and spoken.
· Completes transactions with accuracy and thoroughness of work performed.
· Demonstrates honesty, integrity and confidentiality to meet the policy as written in the employee handbook.
· Ability to handle pressure.
· Keeps current in the field by reading published information and attending authorized webinars, seminars and classes.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Brillion, WI 54110: Relocate before starting work (Required)
Work Location: In person