Colonial Animal Hospital is currently seeking a fun, detail-oriented, human and animal-loving full time Receptionist to join our hard-working team. The ideal candidate must have at least 1 year of experience in customer service.
The Receptionists are the customer-relations experts in our practice. They are the first impression of our practice and must have compassion for both animals and their owners. We're looking for a candidate that believes in our vision- where all pets and people matter. The perfect candidate will conduct themselves within that vision each and every day. Essential duties and responsibilities:
- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated or disgruntled clients.
- Answer phone calls from clients.
- Schedule appointments and schedule procedures.
- Check-in clients, Monitor client flow from check-in to discharge.
- Client call backs.
- Managing record requests between other hospitals and specialty practices.
- Fill prescriptions.
- Discharge patients.
- Client education.
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
- Process payment transactions.
- Relay appropriate information to/from clients to doctors and/or management.
- Computer skills: Able to use Windows based computer systems, word processing and email
This is a part time postion. Shifts are Tuesday - Thursday (12-7) or (2-7) and alternating Saturdays 7:30AM-3PM.
Idexx Cornerstone software experience a huge plus!
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Weekends as needed
Work setting:
Experience:
- Veterinary experience: 1 year (Required)
- Customer service: 1 year (Required)
Shift availability:
Ability to Relocate:
- Springfield, VA: Relocate before starting work (Required)
Work Location: In person