Job Summary:The Front Desk Lead will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. Furthermore, the Front Desk Lead will supervise front desk associates and night auditors and the daily, weekly, and monthly completion of front office tasks.
Supervisory Responsibilities:
- Oversee and supervise front desk agents and night auditors and their job functions. This position reports to the Guest Services Manager.
Duties/Responsibilities:
- Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
- Warmly and professionally welcomes all guests.
- Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Treats requests with professionalism, tact, and courteous manners.
- Ensures prompt delivery of final bills to guests. Ensures the lobby and shared areas are neat and orderly.
- Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
- Maintains knowledge of upcoming events, local area, and hotel offerings.
- Performs other duties as requested by management.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
- Excellent organizational skills and attention to detail.
- Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:.
- High school diploma or equivalency required.
- At least two years of hotel front desk experience required.
- Experience with a Marriott Brand preferred.
- Experience using FOSSE PMS preferred.
Physical Requirements:
- Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Job Type: Full-time
Pay: $20.00 - $22.33 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
- Overnight shift
Experience:
- Customer service: 1 year (Required)
- FOSSE: 1 year (Required)
Ability to Commute:
- Auburn, CA 95603 (Required)
Ability to Relocate:
- Auburn, CA 95603: Relocate before starting work (Required)
Work Location: In person