Why Lytx:
At Lytx, we are passionate about our work and encouraged to help make our roadways safer. As the Senior Client Success Manager (CSM), you'll serve as the main point of contact for Lytx clients throughout the client lifecycle, from deployment through renewal. You'll run a diverse portfolio of client accounts and partner with each client to understand their business and safety objectives. Thereafter, you'll be responsible for crafting an outstanding program solution that best meets our client needs. The Sr. CSM will educate the client on best practices, as well as focus on user adoption. Most importantly you'll have the opportunity to play a significant role in ensuring our clients are happy and stay a long-term partner who implements our products across their entire fleet!
You'll get to:
Develop and implement a customized Program Management Plan to meet Clients’ safety program objectives
Build positive relationships resulting in high levels of client engagement with assigned accounts
Design and configure the platform to meet the unique needs of the client and ensure it helps to solve their problems
Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, mentor techniques and more
Partner with cross-functional teams to ensure smooth execution of installations, training and customer support
Present data analytics highlighting program performance and financial metrics to executive level clients
Partner with Key Account Team on expansion opportunities and renewal efforts
Assist in managing or leading special projects as needed
Perform other duties as assigned
What you'll need:
5 - 7 years’ experience in a client success management role within a fast-paced, commercial products or SaaS environment
Strong customer focus and problem resolution skills
Ability to effectively present key performance metrics to executive level clients
Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
Demonstrated success managing complex projects
Experience with managed services, trucking, and fleet industry is highly preferred
Eventual ability to travel 10 - 15%
Benefits:
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Medical, dental and vision insurance
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Health Savings Account
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Flexible Spending Accounts
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Telehealth
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401(k) and 401(k) match
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Life and AD&D insurance
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Short-Term and Long-Term Disability
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FTO or PTO
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Employee Well-Being program
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11 paid holidays plus 1 inclusive holiday per year
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Volunteer Time Off
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Employee Referral program
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Education Reimbursement Program
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Employee Recognition and Appreciation program
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Additional perk and voluntary benefit programs
Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:
$89,750.00 - $113,250.00
Innovation Lives Here
You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways.
Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.
Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.