**Job Overview:**
Job Description: Transportation Dispatcher
Position Title: Transportation Dispatcher
Reports To: Programs Director
Employment Type: Part-time; 20 hours/week
Compensation: $23-25 per hour
Position Summary: The Transportation Dispatcher will be responsible for coordinating and managing the daily transportation operations of Neighborhood Connections’ Mountain Town Transportation program. The role involves ensuring efficient scheduling, routing, and dispatching of vehicles and drivers to support the organization's mission of delivering essential transportation services to the community. The incumbent will also be responsible for vehicle records, insurance coverage, and maintenance and for driver training and compliance.
Key Responsibilities:
Scheduling and Dispatching:
- Field all transportation requests, entering the information into the scheduling software
- Dispatch drivers to rides
- Communicate assignments/schedules to the drivers
- Monitor real-time transportation operations and make adjustments as needed to ensure timely service
Communication:
- Serve as the primary point of contact for drivers, clients, and stakeholders regarding transportation services
- Communicate changes, delays, and other important information to drivers and clients promptly
- Maintain clear and accurate records
Coordination and Logistics:
- Coordinate with other Dispatcher and Programs Manager to ensure transportation needs are met
- Optimize routes and utilize existing transportation resources to maximize efficiency and minimize costs
Customer Service:
- Serve as the main point of contact for clients needing transportation services
- Maintain positive relationships with clients, to ensure high levels of satisfaction with transportation services
- Address and resolve any client issues promptly and professionally
Vehicle Management:
- Ensure all vehicles are safe, clean, and in good working condition
- Coordinate vehicle maintenance, regular servicing, repairs, and inspections
- Maintain vehicle and maintenance records
Compliance and Safety:
- Implement and enforce safety protocols for drivers and passengers
- Coordinate training sessions on safety practices and emergency procedures
Driver Management:
- Onboard and train volunteer and staff drivers
- Administer all necessary background checks and documents
- Ensure all drivers comply with organizational policies, safety regulations, and licensing requirements
Qualifications:
- Strong organizational skills with attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving skills
- Proficiency in using relevant technology
- Discretion with sensitive or confidential information
- Commitment to the mission and values of Neighborhood Connections.
Application Process: Interested candidates should submit a resume and cover letter detailing their qualifications and interest in the position to Nicole at nicole@ncvermont.org.
Job Type: Part-time
Pay: $23.00 - $25.00 per hour
Expected hours: 20 per week
Schedule:
Work Location: On the road