Sales and Customer Service Associate
LOCATIONS:
- 15920 Hickman Road Ste 400 Clive, IA 50325
- 8805 Chambery Blvd Ste 300 Johnston, IA 50131
- 3775 EP True Pkwy West Des Moines, IA 50265
REPORTS TO: Retail Center Manager
SUMMARY
Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.
As a member of The UPS Store team, the Print Production Associate (PPA) provides knowledgeable and responsive service to The UPS Store print customers. This position is responsible to consult with customers over the phone and in-store to gather data, establish customer’s needs and recommend print products that will meet the customer’s needs. As a print specialist, this individual will use their knowledge and expertise of print products and production methods to increase revenue by enhancing print orders through up-selling and cross-selling.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
Deliver exceptional customer service through customer engagement and quality product delivery.
Be knowledgeable of products and services offered and properly promote them to customers.
Apply knowledge of print products and production methods to make product recommendations.
Effectively apply knowledge of printing concepts such as paper considerations, file formatting, and output settings.
Identify customer needs and offer additional services which could benefit them.
Manage quality control throughout production process to ensure finished product is correct and meets customer and The UPS Store quality standards.
Follow and understand quality guidelines.
Interpret a variety of instructions furnished in written or oral form.
Record all sales transactions completely and accurately in Point of Sale system.
Pack contents for shipping using established procedures and products.
Receive and prepare documents for printing.
Operate all other software packages.
Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
General housekeeping duties.
Other duties as assigned.
General knowledge of Microsoft Office and Adobe Creative Suite is a plus.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
Knowledge and application of Adobe Creative Software and Microsoft Office (two years preferred)
Knowledge and application of printing concepts
Production experience with digital printing equipment
Production experience with bindery equipment
Attention to detail for proofing
Ability to work and complete tasks independently in a fast-paced environment
Education and/or Experience
6 months – two years customer service and sales experience in a print production environment.
Minimum one to two years of experience in graphic design or related field. Experience with Adobe Creative Software and Microsoft Office.
Language Skills
Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
Excellent verbal and written communication skills.
Other Skills and Abilities
Ability to lift 50 lbs regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork.
Schedules:
Full time 8 hour shift ranging from 9:30am-6:30pm
All positions require working every other Saturday
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Required)
- Printing: 1 year (Preferred)
Ability to Relocate:
- Clive, IA: Relocate before starting work (Required)
Work Location: Multiple locations