Director of Billing Success & EDI (RCM Support Director for B2B SaaS)
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Director of Billing Success & EDI to support our growth, coach and grow our teams, and guide the organization towards the success of its initiatives and mission.
This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 85 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works.
We’re doing something special here and this role will be critical in taking Prompt to the next level.
Why work for Prompt?
BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)
The Role:
We are seeking a Director of Billing Success and EDI to lead our billing success operations and team and work cross-functionally with our client success team. This pivotal role requires a seasoned professional with extensive experience in Electronic Data Interchange (EDI), provider enrollment, credentialing, and managing large-scale billing teams within the PT/OT/SLP fields. The ideal candidate will have a proven track record of navigating complex billing environments, handling escalated issues, driving billing success across large organizations, and the ability to build and grow high performing teams.
Key Responsibilities:
Participate in individual contribution for minimally 12 months with clients of all sizes to learn the role at an advanced level
Oversee strategic initiatives to optimize the billing processes and enhance client satisfaction to help the organization meet its vision, mission, and culture of the Prompt.
Co-develop and drive the People, Process, Systems, and Metrics required to achieve company and departments vision and goals with Director level and above across the CS department.
Build and grow a highly effective team by recognizing strengths and talents of personnel on the Billing Success Team and growing teammates strategically to align with business needs
Provide support to managers and direct reports in the form of on the spot feedback and assist in performance reviews.
Learn our BI platform and be able to educate the team on it and teach customers how to leverage it.
Mentor other leaders on the team in management strategies.
Assess and develop talent of all team members
Provide timely and accurate feedback across, up and down whenever necessary
Communicate respectfully and effectively across departments to drive team and company success
Serve as a senior expert in discussions with key stakeholders, including internal teams and external partners.
Support the Billing Success Team to train entire RCM staff on billing best practices and support their smooth transition onto the platform
Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to enterprise teams, and teams of other sizes as needs arise
Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and understanding of Excel and data analysis functions
Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays.
Build relationships with enterprise billing teams
Understand unique team needs to help configure and develop workflows with their new EMR/PM system
Develop and maintain an understanding of our product offerings by going through the entire product onboarding process and staying up to date on release information. Use product knowledge to to assist the team in responding to incoming customer inquiries across our single-channel support system
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs at a high level. Build processes around , delivering value, and exceeding expectations
Provide guidance and expertise to billing success managers and interdepartmental partners
Work collaboratively with Client Success Managers, Client Experience Managers, and the Director of Client Success to improve processes across the team and educate cross functionally
Support the Billing Success Team in providing expertise to the sales team as needed.
Minimum Requirements:
Must have lead billing teams for at least 3+ years with 30+ reports and in an organization with 300+ providers, preferably in the PT/OT/SLP space
Very strong experience building large teams and a track record of hitting larger company initiatives within your department
Experience reading/interpreting ANSI EDI Files
Must have a Bachelor's degree in Finance, Accounting, or Business or CPA, CFA, MBA or similar
Must have 6+ years in the medical billing industry with a focus on RCM and EDI, PT/OT/SLP experience is strongly desired
Must have a solid understanding of fundamental accounting concepts
Strong technical skills
Highly Proficient in MS Excel
Understanding and learning software is a passion of yours
Possess strong written and verbal communication skills including exceptional problem-solving skills and the capability to work under pressure
Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
Prepared to grow very quickly into your role and take on greater responsibilities as needed
Able to work independently with minimal direction and oversight
Perks - What you can expect:
Competitive salaries
Remote environment
Potential equity compensation for outstanding performance
401k
Health Insurance Benefits
Generous PTO
Company-wide sponsored lunches
Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation Range: $120K - $170K