Job Summary:
We are seeking a detail-oriented Collection Representative to join our team. The ideal candidate will have strong communication skills and a background in customer service and financial concepts.
Responsibilities:
- Contact individuals with overdue payments
- Negotiate payment plans to settle debts
- Update customer records with payment information
- Handle inbound and outbound collection calls
- Utilize financial software to track accounts
- Maintain professionalism and confidentiality at all times
Qualifications:
- Excellent phone etiquette and customer service skills
- Basic math skills for calculations
- Understanding of financial concepts such as debits and credits
- Knowledge of accounts payable processes
- Experience in telemarketing or collections is a plus
- Familiarity with financial software for tracking accounts
Join our team as a Collection Representative and contribute to our mission of maintaining positive customer relationships while effectively managing overdue accounts.
Job Type: Full-time
Pay: $18.67 - $19.26 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Required)
Ability to Commute:
- Coral Gables, FL 33134 (Required)
Ability to Relocate:
- Coral Gables, FL 33134: Relocate before starting work (Required)
Work Location: In person