Description:
D&B Caldwell has a full-service small engine repair shop. We are seeking an experienced service and parts advisor. Wage is dependent on experience.
Essential Functions/Duties:
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Communicate with customers on issues regarding their small engine and options regarding repairs vs buying new.
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Enter detailed repair notes, equipment specifications and customer contact informationinto thework order system.
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Work closely with supervisor/management in assessing current work volume to best determine length of time for customer repairs.
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Maintain clean and organized shop where tools and equipment are safe to use and easy to find.
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Answer telephones and handle routine customer telephone inquiries.
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Other duties as assigned by management related to the small engine repair process or store operations.
Requirements:
Required Skills/Experience: Proven work history in repair and or parts department is preferred but not required. Ability to type detailed notes for each repair and enter them into the work order system. Excellent customer service and the ability to build strong customer relationships and follow through is desired.
Required Education/Certification: Small Engine Repair certifications are preferred: Stihl, Honda, Kohler, Briggs/Straton, etc.High School diploma, GED or equivalent experience preferred not required.
This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.