We are looking for a motivated and customer-oriented Online Chat Representative to join our support team. As an Online Chat Representative, you will be responsible for engaging with customers through online chat platforms, ensuring their questions are answered and issues are resolved promptly. Your primary focus will be to provide top-notch customer service and support, enhancing the overall customer experience.
Online Chat Representative Duties and Responsibilities
- Interact with customers via online chat platforms, offering quick and accurate responses to their inquiries and requests.
- Assist customers in understanding and utilizing our products or services, addressing their concerns, questions, and technical issues.
- Identify and resolve customer issues, escalating more complex problems to senior support staff as needed.
- Maintain a professional and friendly tone in all communications with customers.
- Record detailed information about customer interactions, including inquiries, resolutions, and any follow-up actions required.
- Achieve performance goals related to response times, customer satisfaction, and chat volume.
- Stay updated on product knowledge and company policies to provide accurate and comprehensive information to customers.
- Work closely with team members and other departments to ensure consistent and effective customer support.
Online Chat Representative Requirements and Qualifications
- High school diploma or equivalent; a college degree is a plus.
- Excellent written communication skills with strong grammar and spelling.
- Previous experience in customer service or online chat support is beneficial but not required.
- Strong problem-solving abilities and quick, logical thinking.
- Proficiency in using computers and familiarity with online chat platforms.
- Ability to multitask and manage multiple chat conversations at the same time.
- Empathy, patience, and a commitment to delivering excellent customer service.
Job Type: Part-time
Pay: $19.44 - $23.41 per hour
Expected hours: No less than 18 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Remote