Event Coordination: Coordinate and oversee all aspects of banquet and event operations, ensuring adherence to established standards and guest satisfaction.
Staff Supervision: Supervise banquet staff, including servers, bartenders, and setup crews, ensuring they are properly trained, motivated, and performing their duties efficiently.
Setup and Breakdown: Ensure proper setup of banquet rooms according to event specifications and hotel standards. Oversee breakdown and cleanup after events, ensuring timely and thorough completion.
Quality Assurance: Maintain high standards of service and presentation throughout all banquet functions. Conduct regular inspections to ensure adherence to quality and cleanliness standards.
Guest Interaction: Interact with guests to ensure their needs are met and that any issues or concerns are addressed promptly and professionally.
Inventory Management: Monitor and manage banquet inventory, including linens, equipment, and supplies. Coordinate with appropriate departments for replenishment as needed.
Safety and Compliance: Ensure compliance with health, safety, and sanitation regulations. Implement and enforce proper procedures to maintain a safe and secure environment for guests and staff.
Team Collaboration: Collaborate with other hotel departments, including sales, culinary, and housekeeping, to ensure seamless coordination of events and guest satisfaction.
Training and Development: Provide training, coaching, and ongoing development opportunities for banquet staff to enhance their skills and knowledge.
Administrative Tasks: Assist with administrative tasks such as scheduling, payroll, and reporting as needed.