POSITION SUMMARY:
Under the direction of the Dental Clinic Manager, the Dental Office Coordinators primary responsibility is to act in the best interest of the patient by providing patient-centered care. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals, and coordination of appointments in a dental practice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Perform the procedures of the dental clinic front office, including but not limited to the areas of:
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Efficient Patient Service Care
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Patient Registration
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Casewatch Registration
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Eligibility Verification
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Appointment Scheduling
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Communication of Dental Benefits to Patients
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Incoming and outgoing referral processing
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Patient Treatment presentation
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Work with the clinical team to effectively manage daily patient flow
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Follow and demonstrate commitment to APLAs Health policies and procedures
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Create a welcoming environment in the front office
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Confirm and update patient demographic, insurance eligibility, health history, and other medical information using the Casewatch and eCW Dental software programs.
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Have patients complete all necessary forms and documentation necessary for registration purposes.
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Explain and Communicate benefits and dental needs with patients after examinations.
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Act as a mediator, assisting clients with understanding the limitations of certain services and assisting them in finding a solution to their concerns.
- Assist in keeping patients' appointments on schedule by notifying the back office of patients arrival.
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Answer telephone calls, make appointments, take messages, retrieve and monitor voice mail messages throughout the day.
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Manage and retrieve incoming faxes in RingCentral
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Coordinate transportation for patients as needed.
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Obtain a breakdown of benefits and eligibility by calling the patients Insurance Company
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Verify and record eligibility for the following Insurances and Manage Care plans: Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna Dental, and Delta Dental, and all out-of-network plans
- Verify if the patient is eligible for services under the Ryan White HIV/AIDS Program or My Health LA program
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Update Casewatch eligibility every 6 months as required by the DHSP Program.
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Ensure that all eligible patients under the RW Program sign the service agreement form required by DHSP; the following documents are required: Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients)
- Coordinate and ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely mannered.
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Act as the petty cash custodian for the dental clinic under the supervision of the Dental Clinic Manager.
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Collect payment from patients before services are rendered when necessary.
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Act as liaison between dental providers and Finance Department as it relates to billing.
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Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
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Work closely with management regarding client grievances and concerns about treatment.
- Perform and assist as a chair-side dental assistant
- Assist in maintaining OSHA and HIPAA compliance.
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Assist in maintaining office and building fire/safety regulations.
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Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
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Must be a high school graduate or equivalent
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A minimum of 1 year of recent and relevant experience working in the dental field and dental administration with a Dental Assistant Certificate or a minimum of 3 years of recent and relevant experience working in the dental field and dental administration without a Dental Assistant Certificate
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Experience with patient registration and financial screening
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Experience working with multiple benefits coverage programs, including private insurance and government programs
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Experience working in a Federally Qualified Health Center preferred
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X-ray license issued by the Dental Board of California or willing to get the license within the first 45 days of employment
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Bilingual (English/Spanish) preferred
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CPR Certified
Knowledge of:
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Working Knowledge of Microsoft Office Software
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Apply knowledge of ADA procedures and codes
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Knowledge of the principals and practice of modern dentistry
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General HIV/AIDS health issues
- General medical and dental terminology; current ICD and CPT coding
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Universal precautions and infection control
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OSHA and HIPAA regulations
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eClinicalWorks or similar electronic health record system
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DEXIS imaging software
Ability to:
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Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
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Communicate effectively and courteously with tact, diplomacy, and poise
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Multitask efficiently
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Follow written and oral directions
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Maintain the patient appointment schedule efficiently
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Work independently and responsibly
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Work effectively as a team member in a busy medical/dental practice
- Be self-motivated and maintain the commitment to excellence of APLA Health
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran.