We are seeking a passionate and experienced Hotel General Manager to lead our team in providing exceptional guest experiences at a boutique hotel in Downtown Nashville. Join a dynamic company where your leadership skills will shine, overseeing all aspects of hotel operations to ensure top-notch service. As part of our team, you'll have the opportunity to shape the guest experience, drive revenue growth, and foster a positive work environment for our dedicated staff. If you're a proactive, results-driven leader with a passion for delivering outstanding service, we invite you to be part of our team in Nashville, TN.
Must have lifestyle experience with a heavy F&B background
Compensation:
$100,000 DOE
Responsibilities:-
Establish strong relationships, internal and external
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Supervise and develop the performance of all hotel operating departments
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Create, implement and ensure full compliance with operating controls, SOP’s, policies, procedures, and service standards
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Responsible for handling all guest concerns and complaints and issues including prompt investigation and resolution
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Promote hotel in industry or trade organizations
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Ensure regular upkeep, repair, and overall general maintenance of hotel and system of ongoing maintenance of facilities and equipment
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Regular personal inspection of guest rooms, public areas, back of house. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments
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Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees
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Establish and implement guest service standards for all departments, periodically review, identify problems, and corrective actions
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Regular review of Front Office results in order to maximize room revenue.
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Identify problem areas and initiate solutions
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Monitor sales levels in order to take steps to reverse negative sales trends
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Manage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs and goals are met if not exceeded
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Develop and implement cost savings initiatives and strategies
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Profit and Loss analysis and management
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Prepare and present in partnership with VP of Operations monthly ownership recap
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Ensure that monthly financial outlooks for Rooms, Food & Beverage, and Sales are on target and accurate. Review and identify areas of concern and develop plans to address as needed
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Work with Sales and Revenue Management teams to maximize room yield and hotel revenue through innovative sales practices and yield management programs
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Assist with procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services as necessary
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Monthly forecasting of operating staff and cost expenditures
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Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business
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Review and approve all expenses in "other expense" categories in all departments
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Regularly review all major expenses to assure that monies are wisely expended
Qualifications:-
Minimum of 5 years progressive combined experience in 3 or 4-star hotel or hospitality organization, with a minimum of 3 years in a leadership role (General Manager, Assistant General Manager, Director of Operations, Hotel Manager, etc.)
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Experience in Lifestyle Brand
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Excellent and fluent knowledge of all aspects of hotel business management including sales, front and back of house operations, food & beverage operations, P&L and financial management, capital projects, and facilities management
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Knowledge and experience in computers including Microsoft Excel, Word, PowerPoint
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Knowledge of Federal, State, and Local legislation related to hotel operations is a must
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Excellent and efficient time management skills and ability to prioritize workload
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Excellent interpersonal skills and ability to establish and maintain effective relationships with other management staff and employees
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Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems, complaints, and concerns as necessary
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Ability to present facts and recommendations effectively in oral and written form
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Ability to communicate effectively with employees, management, clients, and vendors as necessary
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Able to work a flexible schedule in order to accommodate business levels
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Demonstrated Entrepreneurial Skill
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Savvy/Business Minded
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Must be eligible to work in the USA
About Company
Eastern Pine Hospitality is a hotel brand and management company that is committed to forward-thinking design, service, and guest experience. We are dedicated to offering travelers a connection to their destination through immersive stays at our hotels.