Job Description:
We are looking for energetic, enthusiastic, and dynamic hospitality driven individuals with unparalleled customer service skills and a desire to provide unwavering support to Washington’s most prestigious residential communities. We are seeking a Concierge Manager to join the team and lead by example. In addition to the “Concierge” duties, the manager is responsible for coaching, mentoring, scheduling, and recruiting for their property.
- This individual must easily be able to interact & engage with elite residents, clients and prospects that desire immediate support and our ability to anticipate their daily needs.
- Strong computer literacy and multi-tasking abilities is essential.
- The position requires attention to detail, reliability, thoroughness, and the “Consider It Done!” attitude that represents Capitol Concierge Inc.
- Duties include assisting residents and client with daily tasks including (but not limited to) catering coordination, travel & transportation logistics, ticket and reservation procurement, gift purchases & fulfillment and beyond.
- Ideal candidate should have prior management experience as a Hotel or Residential Concierge Manager as it pertains to assisting elite clients with lifestyle services. Retail management is also nice to have.
- Possess strong sense of urgency, pride and ownership for individual growth and team success.
- Professional & polished appearance and demeanor is a must. No exceptions.
- Successful candidate should be passionate about delivering high quality personalized support and have excellent research skills.
- Must have strong knowledge of local community including modes of transportation, dining, lodging, events and attractions.
Requirements:
- Advanced proficiency with Microsoft Office, PC and Mac OS.
- 3+ year’ Managerial experience in retail, hospitality or restaurant industry.
- Bachelor’s Degree in Hospitality & Tourism, Business Management or related discipline and/or exceptional work experience.
- Knowledge of BuildingLink, KeyTrack or other building software is desired.
- Knowledge of multiple languages is a huge plus.
- Flexible schedule with availability to work holidays.