Overview:
HELOC Loan Processor
The Loan Processing Specialist is responsible for creating an exceptional member experience by processing loan documents for home equity loans in a timely and accurate manner. The Loan Processing Specialist will work with members and staff for all channels including the branches, communication center and online to collect documents, verify that documents meet underwriting stipulations and create closing documents. High volume, faced-paced, dynamic office environment. Must be able to work a flexible schedule Monday thru Saturday. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary.
Compensation:
Minimum $20.26/hour
Maximum $28.94/hour
Applicant with a desired mix of knowledge, skills, and abilities could anticipate $21.71 - $23.15
Responsibilities:
Position requires:
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Contact members within established service level agreements to obtain needed documentation.
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Process consumer loan applications within established guidelines, policies, procedures and timelines.
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Provide an exceptional experience to our members and staff in alignment with Harborstone’s core values.
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Review each loan application to ensure that all required information has been documented.
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Consistently maintain Service Level Agreements for contacting members and scheduling loan closings.
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Request and review residential appraisals and property evaluations to ensure documentation meets underwriting stipulations.
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Request and review residential title policies to ensure correct lien position and ensure accurate recording.
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Request and review flood policies to compliance to policy.
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Request and review income documentation provided by borrowers.
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Create accurate documentation for loan closing.
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Facilitate the clearing of all underwriting conditions by working with branch staff, third party vendors, and members.
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Research and resolve internal and external member issues in a timely, consistent and professional manner.
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Serve as a lending point of contact for branches and communication center.
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Actively promote and contribute to the achievement of organizational goals.
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Adhere to all related compliance requests and requirements.
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Follow all safety and security guidelines to properly safeguard member and organization assets.
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Recommend and help develop and implement new policies and procedures.
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Completes all necessary testing for new system releases and/or updates.
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Embrace ongoing education and learn/apply new skills and software applications.
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Maintain up-to-date and accurate filing system.
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Regular attendance and punctuality are essential functions of the job.
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Perform other job duties as assigned.
Qualifications:
Position requires:
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Excellent verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, policies and benefits to members and business partners.
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Strong relationship building and teamwork skills.
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Excellent attention to detail.
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Excellent organizational and time management skills with ability to work independently and manage multiple priorities.
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Excellent analytical and problem solving skills.
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Solid knowledge and understanding of Harborstone financial products and services.
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Proficient in MS Office (Outlook, Excel, Word).
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Ability to calculate APR, debt to income ratios, loan values, discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
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Ability to maintain confidences.
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Multi-lingual capabilities to include Spanish are a plus.
Education/Experience/Certification:
Three years’ customer service experience as a processor of consumer loans in a financial institution preferred. High school diploma; additional education and training preferred.