Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Responsibilities: - Answer incoming customer inquiries via phone, email, and chat - Resolve customer complaints and issues in a professional and efficient manner - Process orders, returns, and exchanges - Assist customers with product information and pricing - Conduct outbound calling campaigns to promote new products or services - Utilize data entry skills to update customer records accurately - Upsell products or services to increase sales revenue - Communicate effectively with customers to ensure satisfaction - Demonstrate excellent phone etiquette at all times Skills: - Proficiency in English; fluency in Spanish is a plus (Bilingual/Multilingual) - Strong data entry skills with high accuracy - Ability to handle outbound calling campaigns effectively - Excellent verbal and written communication skills in both English and Spanish - Prior experience in sales or upselling is advantageous Join our team as a Customer Service Representative and be part of a dynamic work environment where your skills are valued and growth opportunities are available.
Job Type: Full-time
Pay: $3,000.00 - $5,500.00 per month
Benefits:
- Flexible schedule
- On-the-job training
- Referral program
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- Durham, NC 27705 (Preferred)
Ability to Relocate:
- Durham, NC 27705: Relocate before starting work (Required)
Work Location: In person