Overview:
Michael George is a distinguished leader in the luxury floral industry, renowned for our commitment to excellence and unparalleled service. We specialize in crafting bespoke floral arrangements for our clientele, elevating every occasion.
We are seeking a detail-oriented and customer-focused Order Administrator to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional service to our customers.
Responsibilities:
- Process incoming orders accurately and efficiently
- Communicate with customers to confirm order details and provide updates
- Upsell products or services to increase order value
- Perform data entry tasks to update customer information and order status
- Conduct outbound calling campaigns to follow up on orders or promotions
- Expediting and managing deliveries
- Analyze order trends to identify opportunities for sales growth
- Maintain a high level of phone etiquette when interacting with customers
- Collaborate with the sales team to ensure customer satisfaction
Qualifications:
- Proficiency in English; fluency in Spanish is a plus
- Strong analytical skills to interpret order data effectively
- Experience in sales or customer service roles preferred
- Ability to multitask and prioritize tasks efficiently
- Excellent communication skills, both verbal and written
- Detail-oriented with a focus on accuracy in order processing
- Knowledge of order management software is advantageous
This position offers the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and company success. If you are a motivated individual with a passion for customer service and sales support, we encourage you to apply for the Order Administrator role.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
- 1 year
- 2 years
- 3 years
- No experience needed
- Under 1 year
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- New York, NY 10019 (Preferred)
Ability to Relocate:
- New York, NY 10019: Relocate before starting work (Required)
Work Location: In person