Job Summary:
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service and coordinating vehicle repairs and maintenance. Your role will involve communicating with customers, assessing vehicle issues, and working closely with our service technicians to ensure timely and accurate repairs.
Duties:
- Greet customers and provide excellent customer service throughout their visit
- Listen to customer concerns and accurately document vehicle issues
- Conduct thorough inspections of vehicles to identify necessary repairs or maintenance
- Provide detailed estimates for repairs, including parts and labor costs
- Coordinate with service technicians to schedule repairs and ensure timely completion
- Communicate with customers regarding the status of their vehicles and any additional repairs needed
- Maintain accurate records of customer interactions, repairs, and services performed
- Assist with administrative tasks such as invoicing, filing, and inventory management
Requirements:
- Strong mechanical knowledge and understanding of automotive systems
- Experience in tire service, brake repair, diesel engine repair, or vehicle maintenance is highly desirable
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize work in a fast-paced environment
- Proficient computer skills for data entry and record keeping
- Detail-oriented with strong organizational skills
- Previous experience as a service technician or in automotive repair is a plus
- Knowledge of auto estimating software is preferred
We offer competitive pay based on experience.
If you are a motivated individual with a passion for providing exceptional customer service in the automotive industry, we encourage you to apply for the position of Service Writer. Join our team and contribute to our mission of delivering top-quality service to our valued customers.
Job Type: Full-time
Pay: $75,000.00 - $110,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- No weekends
Shift:
Ability to Relocate:
- Harrisonburg, VA 22801: Relocate before starting work (Required)
Work Location: In person