MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview
MetroPlusHealth is seeking a Business Transformation Lead who will help drive the way we conduct and operate traditional business functions, challenging the status quo and injecting innovative thought leadership to improve operational efficiencies and lead the flawless execution. The Business Transformation Lead will partner with our cross-function stakeholders to introduce and implement new capabilities throughout the organization. These include, but are not limited to, migrating to a new Core Processing System, managing the product roadmap of our Customer Relationship Management (CRM) solution, and supporting new business expansion opportunities. They will understand current state processes, including upstream and downstream impacts, identify opportunities to optimize how we operate, and implement innovative solutions. This individual will work closely with the operations and IT teams to ensure a seamless execution of all initiatives. The capabilities managed by the Business Transformation Lead will enable an enterprise-wide process evolution such that the organization becomes more flexible, scalable, adaptive, and responsive to new and existing markets and customers.
This position will report directly to the Vice President of Business Transformation. The ideal candidate will have an enthusiasm for operations, technology, data, transformation, and innovations.