The Natchez Trace Market, managed by Loveless Properties, is seeking an experienced full-time Assistant Manager, preferably in the gas station/convenience store atmosphere.
Starting Pay: $45k/year + quarterly operational bonuses (discretionary)
Excellent benefits are available for eligible employees such as:
- Employee Referral Bonuses
- Medical, Dental, Vision, Life Insurance, and various supplemental insurances - we cover a significant portion of your premiums and offer family coverage!
- Company Matched 401(k)/ROTH - free money towards your retirement!
- Student Loan Payment (Gradifi) - let us help pay down your student loan debt!
- Paid Parental Leave for new mothers AND fathers
- Paid Time Off begins accruing on DAY 1
- Professional Development opportunities
- Fun employee events throughout the year
Promoting from within the company is encouraged and practiced regularly.
Job Objective
The Assistant Manager hires and trains Sales Associates, monitors inventory, orders merchandise, researches competitive products, analyzes customer behavior and manages all relevant operations. The ultimate goal is ensuring a company’s retail stores remain filled with stock, operate efficiently and keeps its customers satisfied and happy.
In order to succeed in this role, you must possess excellent mediation and interpersonal skills needed for acting as the liaison between employees, managers and customers. In addition to that, you must have a business mindset along with the ability to organize and solve problems.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assisting Retail Store Managers in planning, organizing and implementing effective strategies for attracting customers
- Coordinating day-to-day customer service duties (e.g. orders, sales processes, payments etc.)
- Tracking the weekly, monthly and quarterly progress as well as the annual objectives
- Ensuring all employees stick to company policies and regulations
- Acting as the company’s representative and setting a good example for the staff
- Creating reports and analyzing and interpreting retail data (e.g. expenses, revenues, competition etc.)
- Conducting regular audits for ensuring the store remains functional as well as presentable
- Handling customer complaints in a timely manner
- Researching new products and using latest information for updating the merchandise
- Communicating with customers and evaluating their needs
- Analyzing the behavior of the consumer and accordingly adjusting product positioning
- Monitoring retail budgets, operating costs and resources
- Suggesting sales techniques and training programs for staff
- Supervising and motivating staff for performing their best
- Coaching and supporting new as well as existing Sales Associates
- Monitoring and maintaining store inventory
- Evaluating employee performance for identifying hiring or training needs
Competencies
Customer Focus
Communication
Leadership
Flexibility
Qualifications
- Prior experience as an Assistant Manager
- Experience with performance evaluation and recruiting procedures
- Sound knowledge of customer service and financial/accounting principles
- Excellent mathematical skills with experience of creating and analyzing sales statistics, reports and spreadsheets
- Experience with MS Office, especially MS Excel
- Strong leadership and interpersonal skills
- Problem-solving skills with a keen eye for details
- Ability to work in shifts
- Exceptional management and organizational skills
- Strong verbal as well as written communication skills.
- Bilingual communication (especially Spanish) strongly encouraged.
Special Position Requirements
· Valid Tennessee Driver’s License.
· Must have availability to work a changing schedule.
· Will work nights, holidays, and weekends.
Preferences
· Multi-lingual.
· Serve Safe Certified.
· ABC certified.
· Excellent interpersonal, guest service and oral communication skills.
· Proficient Knowledge of Food and Beverage Software
· Creative, highly motivated, eager, and enthusiastic while implementing company policies, standards, programs and procedures.
· Ability to manage in a diverse environment with focus on client and customer services is essential to success in this role.
· Excellent attention to detail and takes personal pride in all that you do.
· Reads each situation and reacts productively to an ever-changing environment.
· Flexible and adaptable to a change.
Work Requirements
· Be able to work in a standing position for long periods of time (up to 9 hours).
· Ability to lift up to 50 pounds (carrying cases of milk, etc.), perform repeated bending, standing, reaching.
· Have sufficient visual ability to check identification and process credit card transactions.
You would be a top candidate for this position if you offer the following:
- 1+ year(s) of progressive and continual supervisory or management experience, preferably in fast food, retail, restaurant, or convenience store environment.
- Stable work history.
- Excellent attention to detail and takes personal pride in all that you do.
- Must have flexibility in schedule to work overtime, including weekends, evenings/nights, and special events as needed.
- Ability to lift to 50 pounds (carrying cases of milk, etc.), perform repeated bending, standing, reaching as needed.
- Have sufficient visual ability to check identification and process credit card transactions.
- Reads each situation and reacts productively to an ever-changing environment.
Why Join our Company?
The Loveless Cafe LLC is locally owned and operated in Nashville, which means that every purchase supports local jobs, causes, and community initiatives. Our company has been a part of the Nashville community for generations, and we do our best to give back at every opportunity. To demonstrate, we even have a dedicated Community Relations Specialist on-site! Transparent leadership, competitive benefits, and a safe, enjoyable work environment are key drivers in our company culture. We are committed to providing a great experience for our customers and community and inclusive space to foster employee ambitions. Our commitment to these core values enables us to cultivate our employees' professional strengths and help each individual achieve their full potential.
The Loveless Cafe LLC is an equal opportunity employer committed to hiring and maintaining a capable and committed workforce. EOE/M/F/D/V
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Experience level:
Shift:
Application Question(s):
- Would you agree to a criminal background check?
Education:
- High school or equivalent (Required)
Work Location: In person