Call Center Representative Job Description.pdf
MUST HAVE 1 YEAR CALL CENTER OR FRONT DESK EXPERIENCE TO APPLY
Required Skills/Abilities
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software. Education and Experience
- High school diploma or equivalent.
• Customer service experience required. ESSENTIAL DUTIES Customer Service • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Transferring Biopsy-Results call to designated representative per location
- Transferring billing concerns to designated department
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns
. • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Making outbound calls/Call back requests/ Recall list Billing/Insurance Authorization/Clinical Support
- Sending out emails regarding referrals, prescription refills & Pre-Authorizations, M
edical Record Requests and or any patient complaints, etc.
- Submitting insurance authorization requests to auth department and returning patient call when its uploaded
- Listening and processing after hour voicemails
- Scheduling for all offices; New patient appointments, follow up, cosmetic consults, cosmetic appointments (All Surgeries (Excisions, Mohs) to be emailed or transferred to offices
- Performing reschedules for offices changes
- Performs other related duties as assigned.