To maintain the highest level of services offered to guests through management of the functional areas of Bell, Door & Valet Parking services.
Job Focus:
Focus is on, but not limited to the following:
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Oversee Guest Services operations with direct accountability for leadership of Guest Services Operations.
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Provides exceptional, courteous, friendly service to guests and associates that differentiates us from the competition.
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Presents a clean, neat and well-groomed appearance.
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Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow associate of same, whenever possible.
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Full knowledge and understanding of company and department rules and regulations, policies and procedures.
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Conduct pre-shifts and ensure fellow associates are informed of all current information.
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Ensure all workstations are fully stocked by conducting inventory checks.
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Ensure day-to-day Guest Services operations are running efficiently, this includes staffing levels and upholding associates to the highest level of service standards and productivity.
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Supporting company and hotel policies and procedures including the promoting and participation in Employee Engagement, Health and Safety, and Guest Service initiatives.
Desired Qualifications:
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Knowledge of Front Services operation in a similar resort setting.
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One to Two (1-2) or more years’ experience in a similar resort setting.
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High School Diploma or equivalent is required.
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Must have the ability to effectively communicate in English, both written and verbal forms.
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A professional demeanor and attire is to be maintained at all times.
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Must have strong interpersonal and organizational skills.
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Ability to working independently with little to no supervision.
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Must be able to perform in a team environment.
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Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership.
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Previous experience in a high-end luxury Gaming or Hospitality environment is desired.
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Must have exceptional time management skills.
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An intermediate to proficient understanding of Computer systems such as: Microsoft Word, Excel & Outlook is preferred.
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Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations.
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Ability to operate automatic and manual transmission vehicles.
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A valid NV Driver’s License is required and must be obtained before entering this position.
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A valid Alcohol Awareness Card is required and must be obtained before entering this position.
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Must be 21 years of age or older.
About SAHARA Las Vegas:
SAHARA epitomizes the timeless soul of Las Vegas. With a bold, sophisticated flair and a boutique approach to personal service, SAHARA provides guests with an intimate and unexpected experience that sets a new standard for Vegas. Completely remodeled and reimagined for a new era, SAHARA offers three distinctive hotel towers, a variety of five-star dining options, and a world-class casino. With unexpected delights around every corner, SAHARA embodies the style, sophistication and playful sense of possibility that’s truly the spirit of Vegas – and brings the iconic Vegas experience to a whole new generation.Perks & BenefitsWe offer competitive wages with fantastic benefits for full-time and part-time jobs. Join us for an exciting career on the Las Vegas Strip! https://youtu.be/mJhPxlqlxQYNewly Increased WagesComprehensive Benefits (Medical, Dental, Vision, Supplemental Coverage)401K Retirement PlanPaid Time Off (Vacation Pay)Free Daily MealsRoom & Restaurant DiscountsDiscounted/Free Tickets for Certain ShowsAnd much more! SAHARA Las Vegas strives to support and grow our diverse workforce which reflects our community and the guests we serve. What’s On The HorizonSAHARA is in the midst of expanding its offerings to guests in the coming months. SAHARA will also welcome two more new dining outlets before the year is up, including The Noodle Den and Ballo Italian Soul.https://phe.tbe.taleo.net/phe02/ats/careers/v2/jobSearch?act=redirectCwsV2&cws=87&org=GRANDSIERRARESORT For more information about what’s coming soon, click here.