Assist the Director of Front of the House in the administrative duties of the Front Office department (Bellmen, Doormen, Bell Captains, Concierge, Guest Service Agents, Towers Page, Towers Maitre D'Etage, Mail Desk Agents, and Package Room Attendants)
Assist with blocking rooms and running daily reports
Respond to guests' special requests, needs, problems, issues, and concerns.
Ensure that Standard Operating Procedures are being adhered to
Perform other tasks as assigned by the Director of Front of the House