Overview:
We are seeking a skilled E-commerce Specialist to join our team. The ideal candidate will have a strong background in IT infrastructure, network administration, and computer networking.
Duties:
-
● Identifies and resolves problems, often anticipating issues before they occur or before they grow; develops and evaluates
options and implements solutions.
● Manages incidents and tasks by identifying, tracking, and driving support, deployment, or system issues to a timely
resolution.
● Supports the lifecycle of systems and the related components from development to retirement.
● Installs, facilitates, and/or performs quality assurance testing on supported systems.
● Develops, utilizes, and maintains tools and scripts to automate deployments, create reporting, and meet support needs.
● Conducts in-depth analysis to increase system performance, quality, and/or efficiency.
● Creates and maintains effective relationships with the business and information technology teams.
● Creates and follows IT policies, processes, procedures, and/or regulatory standards.
● Provides 1st Level support to Production issues logged via Jira tickets for eCommerce International Markets.
● Monitors eCommerce Websites using Centralized Dashboards to ensure they are up and operational (24X7X365).
● Logs, tracks, and responds to automated system alerts for critical issues with Websites and Backend systems.
● Triages tickets during the shift using resources available (tools and audit logs) and updates them accordingly.
● Follows execution steps in adherence with the SLA’s agreed to with the Business.
● Responds quickly to P1 Critsit/Site Down issues, executing on critical steps for resolution (ie. open a conference bridge,
send our Incident Notification email, collect critical information and facilitate problem resolution, etc.).
● Improves problem management processes (ie. Root Cause Analysis documentation, email and SMS notification processes,
accurate distribution lists, etc.) and shares with all Market teams.
● Creates processes/checklists/automation that provide ongoing system health checks with a target of keeping the systems
up and functioning 24X7X365.
● Creates and maintains a Knowledge Base for teams’ ongoing reference and use.
● Monitors, triages, and escalates Production issues as appropriate to Level 3/Level 4 Support and Engineering teams.
● Keeps Incident Notification Distribution and SMS Notification lists up to date on an ongoing basis.
● Coordinates issues with 3rd Party systems and communicates effectively with multiple teams.
● Coordinates quarterly audit reviews for PCI (i.e. VPN users, PAN Credit card data, Firewall rules etc.).
● Facilitates and coordinates change approvals for Production releases as required.
● Leads and participates in daily/weekly and monthly All-Hands team meetings.
● Regular and reliable workplace attendance at your assigned location.
Ability to operate vehicles, equipment or machinery
● Computer, phone, printer, copier, fax
Experience, Skills, Education & Licenses/Certifications
Required:
● Prior experience in eCommerce Solutions (SAP Commerce/ Hybris), Firebase, Flutter, and Mobile APIs.
● Good working knowledge of Gray logs, Zabbix, AppDynamics, Status Cake or similar monitoring tools.
● Excellent verbal and written communication skills with the ability to communicate with all levels of the organization, from
senior management to staff level teams
● Extreme responsiveness with ability to work under pressure in a crisis situation, maintaining a clear sense of urgency.
● Superior work ethic with a positive, can do attitude.
● Excellent customer service skills and superior telephone etiquette.
● Demonstrated attention to detail and excellent time management.
● Superior collaboration skills.
● Flexibility with the ability to change priorities quickly, focus on new ones without distraction.
● Ability to deal with conflict and work under pressure to meet deliverable commitments.
● Technical aptitude and a passion for learning about new emerging technologies.
● Ability and willingness to travel internationally and adjust work hours to accommodate international teams.
● Scheduling flexibility to meet the needs of the business in a 24x7x365 operations environment - evening, weekend, and
holiday work.
Job Type: Contract
Pay: $40.00 - $44.00 per hour
Expected hours: 40 per week
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- E-commerce: 3 years (Required)
- DashboardsWindows: 3 years (Required)
Ability to Commute:
- Issaquah, WA 98027 (Required)
Ability to Relocate:
- Issaquah, WA 98027: Relocate before starting work (Required)
Work Location: Hybrid remote in Issaquah, WA 98027