Assistant General Manager
Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
Full Time
Benefits
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Health Insurance (Medical, Dental and Vision)
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Enhanced Paid Time Off (PTO) Plan
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Paid Training
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Fantastic Company Culture
Responsibilities:
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Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates
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Maintains all hotel standards set forth by the brand and the management company.
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Successfully operates the hotel in the General Managers absence.
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Assists with scheduling, billing and some accounts receivable responsibilities.
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Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards.
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Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
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Fields Guest complaints, conducting through research to develop the most effective solutions.
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Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues.
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Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports.
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Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment.
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Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation.
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Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations.
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Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures.
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Confers and cooperates with other department heads to ensure coordination of activities.
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Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
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Receives and processes advance registration payments.
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Meets and personally greets VIP Guests, whenever possible.
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Conducts performance evaluations and coaches and counsels all associates when necessary.
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Issues verbal and written instructions to the hotel team through guidance from the General Manager.
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Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel.
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Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business.
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Reviews, revises and approves daily payroll reports as needed.
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Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly.
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When necessary performs the duties of his/her subordinates.
Qualifications and Skills
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IHG and/or OPERA experience is highly recommended
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Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
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1 year of customer service required
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Branded hotel experience required
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
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Ability to use a moderately complex computer system.
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Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
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Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property.
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The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
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Excellent organizational skills
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Ability to read, listen and communicate effectively in English.
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Able to write reports, correspondences, memos and employee performance evaluations
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Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills.
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Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
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Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software.
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Meets legal age requirements for the position.
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Driver's License Required
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High school diploma or equivalent
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Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
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Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
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Must display very good organization and time management skills
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Must be able to walk and climb/descend stairs approximately 20% of the time
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Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
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Must be able to regularly lift and carry up to 20 pounds without assistance
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To always maintain a high standard of personal hygiene and appearance