We are looking for a customer service representative:
Passionate individual who provides outstanding customer service to builders and homeowners by phone or email when service or repairs are required
· Accommodating employee who successfully manages customer inquiries and resolves customer complaints
· Enthusiastic self-starter who is eager to further their knowledge in the building materials
Responsibilities and Expectations:
· Create daily service routes for technicians
· Submit warranty claims to window manufactures as required (i.e., Prime, Ply Gem)
· Keep in contact with suppliers via phone/email for expected arrival dates on product
· Continually update notes in system to keep service and warranty tickets current re: status of product, claims, and/or repair appointments
· Process and finalize all completed paperwork, including matching up tickets submitted
· Call & schedule service appointment
Education, Experience, Skills, and Abilities:
· High School Diploma
· Minimum of two years two years of demonstrated sales assistant and/or customer service experience, preferably in the Building Materials or other construction-related industry
- Excellent customer service skills
- Exceptional time-management and organizational skills
- Motivated self-starter with ability to be resourceful
- Must be able to work in a team environment
- Computer literate
This position offers:
- Benefits Package, including Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short and Long-Term Disability, 401K with Employer, Employee Assistance Program, Paid Time Off, Paid Holidays & Sick Time.
- Free Parking
Physical Requirements
· Prolong periods of sitting at a desk and working on a computer
· Must be able to lift up to twenty pounds at a time.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
People with a criminal record are encouraged to apply
Language:
Ability to Commute:
- Portland, OR 97210 (Required)
Ability to Relocate:
- Portland, OR 97210: Relocate before starting work (Required)
Work Location: In person