About Us
Unwired is a dynamic and customer-focused company dedicated to providing top-tier telecommunication services. We are seeking a motivated and experienced Outbound Call Center Service Representative to join our team and contribute to our growth by promoting and selling DIRECTV services.
As an Outbound Call Center Service Representative, you will be responsible for reaching out to potential customers, introducing them to the benefits of DIRECTV, and converting leads into sales. Your primary objective is to drive sales and meet or exceed targets while providing excellent customer service.
Key Responsibilities:- Make outbound calls to potential customers to promote and sell DIRECTV services.- Present and explain the features and benefits of DIRECTV packages and services.- Identify customer needs and tailor sales pitches to effectively meet those needs.- Handle customer inquiries and provide accurate information about DIRECTV services.- Overcome objections and close sales effectively.- Maintain a high level of product knowledge and stay updated on new offerings and promotions.- Achieve and exceed monthly sales targets and performance metrics.- Document and update customer information in the CRM system.- Follow up on leads and maintain a pipeline of potential customers.- Provide exceptional customer service and ensure customer satisfaction
Qualifications:- Minimum of 2 years of experience in an outbound call center or sales environment.- Proven track record of meeting or exceeding sales targets.- Excellent communication and interpersonal skills.- Strong persuasive and negotiation abilities.- Ability to work independently and as part of a team.- Proficiency in using CRM software and other sales tools.- High school diploma or equivalent; college degree preferred.- Familiarity with DIRECTV services is a plus.
What We Offer:- Competitive base salary plus commission.- Comprehensive training and ongoing support.- Opportunities for career advancement.- Friendly and collaborative work environment.- Health, dental, and vision insurance.- Paid time off and holiday benefits.- Work from home opportunity- you MUST have your own computer and internet access. - Paid training
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Supplemental pay types:
Weekly day range:
Work setting:
Experience:
- Customer service: 2 years (Required)
Work Location: Remote