Overview:
Remodel USA has been in business for nearly 25 years and operates along the East Coast. We specialize in window replacements, walk-in baths, kitchen refacing, and siding. Our commitment to quality and reliability ensures the timely delivery of top-tier products at fair prices every time.
As a Call Center Agent, you will play a crucial role in providing exceptional customer service, handling inquiries, qualifying prospects, and ensuring customer satisfaction. If you have a passion for assisting customers, excellent communication skills, and the ability to thrive in a fast-paced environment.
* This is a remote opportunity*
Responsibilities
-
Qualifying prospects for presentation appointments.
-
Taking customer calls and providing accurate, satisfactory answers to their queries and concerns.
-
Managing the lead flow for all salespeople.
-
Contacting homeowners to confirm their appointments.
-
De-escalating situations involving dissatisfied customers, offering patient assistance and support.
-
Collaborating with other call center professionals to improve customer service.
-
Documenting all client interaction and communication.
-
Making outbound calls to follow up on all inquiries.
Qualifications
-
Customer service and phone experience.
-
Excellent communication and customer service skills, both written and verbal.
-
Great active listening skills.
-
Exceptional interpersonal and rapport-building skills.
-
Highly organized with the ability to multitask in fast-paced environments.
-
Computer literate and experience in data entry, MS Outlook, MS Word.
What We Offer
-
$15 an hour + bonuses.
-
Remote work opportunity
-
Full health benefits including health, dental, vision
-
401 K savings account
-
Opportunities for growth and advancement
Schedule
-
Remote
-
Week/Weekend shifts are available
Posted Min Pay Rate: USD $15.00/Hr. Posted Max Pay Rate: USD $25.00/Hr.